Refunds and Return Policy

General

All parts and supplies must be in full functioning order and contain all contents in order to be returned.

Special Orders

Orders placed for items that are not considered stock items, can be returned. They are subject to a $40 restocking fee that is deducted from the refund. For example, if an order is placed for a door or window size that is not regularly kept in stock and must be returned because the incorrect size was ordered, this order would be subject to a restocking fee. For help with determining the measurements of your door, tub, or skirting, please see our Order Forms page.